|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
|
AccuSoft Support |
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
FAQ (Frequently Asked Questions)General QuestionsInstallation Problems
Emulation QuestionsPrinter QuestionsTelnet ProblemsPicLan ProblemsStartup and Shutdown ProblemsMiscellaneous QuestionsGeneral QuestionsQ: What versions of Windows are supported by AccuTerm? A: The current version of
AccuTerm is AccuTerm 7, and is compatible with Windows XP SP2 and above,
Windows Vista, Windows 7, Server 2003 and Server 2008 R2. Both 32-bit and 64-bit (X64)
versions of Windows are supported.
NOTE: if you run a version of AccuTerm that is not certified for the version of Windows the product is installed on, AccuSoft cannot provide technical support if you encounter problems. Older versions of AccuTerm are not certified with newer Windows versions because there are known incompatibilities, performance or stability problems, or sufficient testing has not been performed. Q: What platforms are supported by the AccuTerm host programs? A: The current version of the AccuTerm host programs supports most MultiValue platforms. The following list shows the platforms and the installation scripts used for each:
The current version of the host programs is designed to be compatible with all versions of AccuTerm, from AccuTerm Plus 2.5 for DOS through AccuTerm 7, including the Internet Edition. AccuTerm 7: click here to download the current version of the host programs. Prior to AccuTerm 7: click here to download the current version of the host programs. Q: Will AccuTerm work with Windows Terminal Server or Citrix? A: AccuTerm 7 is compatible with Windows Server 2008 R2 Remote Desktop Services (previously called Terminal Services). AccuTerm 2000 and AccuTerm 2K2 are compatible with Windows Terminal Server and Citrix. Be sure the terminal server is in "Install Mode" before installing software. This can be accomplished by initiating the install routine via "Add/Remove Programs" or by manually placing the server in "Install Mode" with the command prompt utlility "change user /install". After the install is complete you place the server back in "execute mode" via "change user /execute". Note: beginning with Windows 2003 Server, the default configuration for Windows Terminal Server is to disable cursor blinking. See Microsoft KB873418 for instructions on enabling the blinking cursor. Installation ProblemsQ: When installing AccuTerm 2K2, the installation stops at about 30% (mvluconw.ttf) How can I get the installation to finish? A: There is a problem installing this font on some systems. The problem is caused by an uncooperative program running in the background. Try installing after a clean reboot to minimize the number of programs running during installation. If that does not work, you can install from the command line with the /NOFONTS option. From the Start menu, choose Run. In the command box, enter D:\atwin2k2\atw2k253c.exe /nofonts then click OK to run the installer. Change D: to the drive letter of your CD drive, and check the CD for the exact install file name using Windows Explorer, as the name changes with each new release of AccuTerm. The mvluconw.ttf font is used by the wED editor. If you want to use the wED editor, you can manually install the font by copying it to your C:\Windows\Fonts folder. You can download the file from mvluconw.ttf. Note: the 5.3c-sp2 release of AccuTerm 2K2 does not have this problem. If you would like to download the sp2 release, click here for the downloads page. Q: Is there a way to perform a silent install of AccuTerm 7 or AccuTerm 2K2? A: The AccuTerm Programmers Guide, Appendix E, has some information on customizing the installation process. You can create a setup.ini file to specify answers to most of the installation prompts. A sample setup.ini file is distributed on the installation CD in the atwin2k2 folder, or you can download a sample setup.ini file. The installer can be invoked with /S or /Q options for a silent install (/S is completely silent, /Q displays the installation progress. Q: After installing AccuTerm 2000 or 2K2 on a Windows 2000 or XP machine with Office 2000 installed, whenever I open an AccuTerm session the Office 2000 installer pops up. What's going on? A: Microsoft has a bug in the Office 2000 installer that is causing this problem, which only occurs for non-administrative users. We have obtained a workaround for this problem from Microsoft which you can download. Click here to download the Office 2000 Fixup program. After downloading, login as administrator and execute the atfixoff.exe program. Note: this patch may not work if more than one version of Microsoft Office is installed. Q: After installing AccuTerm 2000 or 2K2 on a Dell computer running Windows 2000 or XP, whenever I open an AccuTerm session the Dell Picture Studio installer pops up. What's going on? A: Dell has a bug in the Dell Picture Studio installer that is causing this problem, which only occurs for non-administrative users. JASC Software, producers of Dell Picture Studio, have a patch available to correct this problem. You can download the patch from ie_341_fix.exe. After downloading, execute the ie_341_fix.exe program. Q: After installing AccuTerm 2000 or 2K2 on a computer running Windows 2000 or XP, whenever I open an AccuTerm session the Windows Installer for fill in the blank pops up. What's going on? A: There is a bug in the installation program for the product identified in the Windows Installer dialog. Sometimes the Windows Installer is confused when various programs access some shared Windows files. Microsoft has a "Windows Installer Cleanup Utility" available that might resolve this problem. Some programs known to have this problem are Microsoft Office 2000, Dell Picture Studio, Quicken 2005 and SmartSound Quicktracks plugin. Q: When installing AccuTerm 97 on Windows 2000, I get a message that "service pack 3" is required. How do I install AccuTerm 97 on Windows 2000? A: The first release of AccuTerm 97 which is compatible with Windows 2000 is release 3.1e. If you have an earlier release you can download the latest release. Emulation QuestionsQ: What emulation works best with System Builder? A: Wyse 60 works best for System Builder applications. For AccuTerm 97 users, reprogram the DEL keypad key to be ESC "W" ( ^[W ). For AccuTerm 2000 and above this is the default programming for the DEL key. Q: Why is the cursor position wrong when positioning to column or row 9 in Pick PC Monitor emulation? A: This is caused by Unix stty settings. The "9" in the cursor address string is actually a binary 9, the same as the ASCII tab character. Unix is expanding tab characters to a series of blanks. Try typing "stty tabs" at the Unix command prompt. Q: Why is the down-arrow key (LF) ignored after pressing the enter key (CR) on D3/NT using Telnet? A: Quirks in the telnet spec and D3’s telnet server cause this. Open the settings dialog and select the Connection or Device tab. In the "host type" field select "D3/NT". Click OK. From the File menu choose Save to save the changes. Close AccuTerm. Reopen AccuTerm. Note: in older versions of AccuTerm which do not have a "D3/NT" host type, turn off the Binary option in the Advanced settings.
Printer QuestionsQ: What is the difference between Graphics Mode and Text Mode? A: In "Graphics Mode", AccuTerm converts the text received from the host into an graphic image using the Windows printer driver. The printer then prints this image. AccuTerm looks for certain control characters in the print stream and "executes" them: CR moves the current position to the beginning of the line, LF moves the current position to the next line, and FF ends the current page and begins a new page. Other control characters are ignored. In "Graphics Mode", you can select the font, page orientation and paper size from the Printer tab in AccuTerm's settings by clicking the "Page Setup" button. "Graphics Mode" is compatible with most Windows-compatible printers, however, advanced printer control from the host using control codes and escape sequences is not possible."Text Mode" bypasses the Windows printer driver, and sends the print stream directly to the Windows spooler. Because data is sent directly to the printer (via the spooler), all printer control functions are supported (the "Page Setup" button is disabled in text mode; the host must send the appropriate control codes and escape sequences in the print stream to select the font, orientation, etc.) Many low-cost printers, and virtually all multi-function (fax/scan/print/copy) printers are only supported in "Graphics Mode". These printers do not have a native printer language that supports text printing. For HP printers, if the printer language is one of the "PCL" variants, it will usually work in "Text Mode". If it is "Host Based" or "Windows Only", only "Graphics Modes" is supported. For Epson printers, if the printer language is "ESCP/2", it will probably work in "Text Mode". If it is "ESC/P Raster" it is only supported in "Graphics Mode". Q: Does AccuTerm work with USB printers? A: AccuTerm will work with local parallel port or USB printers as well as shared network printers. If you are having problems with a USB printer, make sure your version of AccuTerm is supported by the version of Windows you are running (see version compatibility table). Also, please look at the prior question on Text vs. Graphics mode. Q: My printer works fine with other Windows programs like Word. Why won't it work with AccuTerm? A: First, make sure your version of AccuTerm is supported by the version of Windows you are running (see version compatibility table). Also, see the discussion of Text vs. Graphics mode.
Telnet ProblemsQ: How do I turn off automatic "dial-up" connection when making telnet connection?
Q: What causes "Winsock Error: address family not supported" when opening a Telnet session in AccuTerm for Windows (16 bit) under Windows 98? A: This error is usually caused by installing FrontPage 98. To fix the problem, restore the original version of WINSOCK.DLL from your Windows 98 CD (or from another Windows 98 machine which does not have this problem). This file should be in the \Windows directory.
PicLan ProblemsQ: What causes "Not Enough Memory For PLCB Allocation" when opening up multiple instances of AccuTerm using one PicLan connection per instance? A: Edit the PL-CFG.INI file and increase the value of WinHeapSize. Q: I used to have PicLan installed but have now un-installed it. Whenever I start AccuTerm, I now get a PicLan error. A: There is still a copy of PLAN32.DLL in your Windows or Windows\System directory. Remove the PLAN32.DLL file. Q: When I start AccuTerm I get a PicLan error. How do I keep AccuTerm from looking for PicLan support? A: When AccuTerm starts up it attempts to detect whether PicLan is installed on your computer. PicLan support may be disabled in AccuTerm 97 release 3.1e and above, and in AccuTerm 2000. To disable PicLan support, open the ATWIN.INI file using Notepad (its in the ...\Program Files\Atwin folder). Add these two lines to the file and save it:
Startup and Shutdown ProblemsQ: When I start AccuTerm I get an error in one of the TAPI dll's. How do I keep AccuTerm from looking for TAPI support? A: AccuTerm 97 and 2000 use Windows TAPI (Telephony API) to establish dialup (modem) connections. Occasionally, a machine will not have TAPI installed correctly and when AccuTerm attempts to detect support for TAPI devices (modems), an error will occur in one of the TAPI dll's and you will not be able to run AccuTerm. Beginning with AccuTerm 97 release 3.1e, you can disable AccuTerm's TAPI support, which eliminates this error. To disable TAPI support, open the ATWIN.INI file using Notepad (its in the ...\Program Files\Atwin folder). Add these two lines to the file and save it:
Q: How do I force Pick (Advanced Pick or D3) to clean up when an AccuTerm session is closed? A: Add to the USER-COLDSTART item in DM’s MD:
Then for each user’s logon item in the USERS file, add:
Miscellaneous QuestionsQ: Why do programs that use Crystal Reports stop working after installing AccuTerm 2K2? A: There is a DLL conflict between an AccuTerm DLL and Crystal Reports. To restore Crystal Reports functionality, you need to move the conflicting DLL:
Q: Why does a DOS command executed using ESC STX > fail when including redirection or pipes in the command? A: The Windows NT CreateProcess call does not understand redirection, and passes the redirection parameters to the command line of the DOS process. To get around the problem, add COMMAND.COM /C to the command being executed. e.g. ESC:STX:’>COMMAND.COM /C NET VER > X.OUT’ |
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
Questions? comments? webmaster@asent.com © 2003 AccuSoft Enterprises All rights reserved Please see our disclaimer |
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
